Frequently Asked Questions...
Can you be serviced during a snow storm if you are not on the Preferred Customer list?
Potentially, yes. However we are not able to field calls, texts, and emails DURING a snow storm. We generally do this AFTER the storm has finished. In this case we will reach out to those who have contacted us through our general contact form under Contact Us and give an estimated service date. WE DO NOT DO THIS DURING A STORM. It is not safe for our drivers, and it takes away from our current clients.
If you want to be guaranteed snow removal service during a snow storm, you should consider joining our Preferred Client List. It is extremely difficult to take on new customers during a snow storm as our focus is "Quality Reliable Service." Our Preferred Clients are our highest priority.
Can you plow our address if we are renting?
Yes. With permission from your landlord. We are unable to do a multi-unit apartment building without working with the building manager.
Do I need to call you to come plow if I'm on the Preferred Client List?
If you are on our Preferred Client List, you do not need to call. We have you on our list and we will come plow automatically after the snow falls.
Do we need to call or text when its snowing if we are on the Preferred list?
You do not need to call, email or text once you've been added. We will come out as soon as it's done snowing and get you taken care of.
Do you gravel/salt?
Yes. This is a stand-alone service and requires a quote.
Do you have to be on the Preferred list to be serviced?
If you want to be guaranteed during a snow storm, yes. It is extremely difficult to take on new customers during a snow storm as our focus is "quality reliable service". Our Preferred list clients are our highest priority.
Do you plow Commercial and Residential?
Plowing for commercial businesses is based on a 2" snow accumulation(we automatically come and plow when snow accumulation reaches 2").
We can bundle any services when this contract is set up, like plowing, shoveling sidewalks and graveling.
Do you plow businesses?
Yes. These are based on a 2" snow accumulation, meaning we automatically come and plow when 2" of snow have occurred. We can bundle any services when this contract is set up, like plowing, shoveling sidewalks and graveling.
Do you remove snow from roofs?
No. We are not set up to safely remove snow from roofs.
Do you remove snow from the property?
We can arrange for snow to be removed if piles are getting too high. You may communicate this with us based on your preference, or we will let you know if we are approaching the time it will need to be done to continue. *This is a stand alone service and requires a quote*
Do you shovel?
Yes. We shovel stairs, sidewalks, decks, porches etc. This is a stand-alone service and requires a quote.
How do you bill clients on the Preferred Client List?
We invoice monthly. If you are on our Preferred Customer List and there were no plows that month, you will not be billed.
How much do you charge for a driveway?
Anything larger than a 2 car wide, 2 car deep driveway in Fairbanks(these areas include, Shannon park, Hamilton Acres, University West, Downtown, College Rd, Airport Rd, Riverview, University) requires a quote. For those driveways that meet that criteria in town please call for a price. Additional services like shoveling, and gravel/salt can be added as well.
How much snow falls before you plow?
a. After its done snowing for 3-5’’ for residential
b. After its done snowing 2’’ for commercial
I have a motor home parked on the side of my house, and a dead car in the driveway. Can you still plow?
Yes. We will do our best to work around these items. They do effect how well we can do our job with specific angels no longer available, but we will get as close as safely possible.
If we own a rental home and live out of state, can you still plow for us?
Yes. This requires an initial quote, but we can add the rental property to our Preferred Client list, easily.
It's raining out and the snow has turned to ice on my drive... Can you plow?
No. You cannot plow ice safely. In these cases we use larger equipment (Skidsteer, Loader etc.) and this is no longer considered a snow plow, it is hardback removal.